FREE UK MAINLAND DELIVERY on all orders over £500
For Orders to the Scottish Highlands and orders below £500 a delivery charge will be added during the checkout process, details of charges are listed below:
For UK Mainland:
For Scottish Highlands:
We use a professional furniture distribution company to deliver furniture on our behalf. Once your goods have been produced and are delivered to our distribution company you will be contacted and delivery arrangements will be confirmed.
Some smaller items and flat packed bed frames can be delivered by courier. Timed, evening and saturday deliveries can be arranged at an extra cost, but these services do not cover all areas - if you require one of these extra services please contact us on either 0845 899 11 99 or by e-mail on firstname.lastname@example.org
Our standard delivery includes delivery to a room of your choice providing that this is accessible and provides no health and safety risks to our drivers.
If we are not able to place the furniture in your chosen room we will place it in the room nearest to your choice.
Unfortunately we are not able to unpack the furniture or, due to logistical issues, to remove old items of furniture.
Please retain the original packaging for 14 days for the purpose of returning any faulty or damaged items.
Courier delivered items are to your door only, they will not make a delivery into the property due to insurance limitations. If they agree to do so it is at your own risk and no loss or damage will be covered.
We would advise all customers NOT to remove their old furniture until the new furniture has been delivered.
Delivery times are given in good faith, however, deliveries can be affected by many things beyond our control and we cannot be held responsible for any loss arising from failure to deliver due to unforeseen circumstances, such as acts of god, strikes or delays by suppliers.
Q. Will you take my new furniture upstairs, when you deliver?
Yes, our specialist furniture delivery team will deliver your new furniture into a room of your choice, whether up or down stairs.
Q. Could you remove my old furniture when you deliver?
No, unfortunately we cannot remove old furniture. However, most good councils offer a furniture removal service that will arrange disposal of such items.
Q. How long will my furniture take to arrive?
We deal with many factories and they all have varying lead-times. The average wait for furniture is approximatley 6 weeks from order, however, some items may take upto 10 weeks to be produced.
Our range of Express or Zip-Speed lift and tilt care chairs are delivered into our delivery company within 10 working days although this may vary due to production limitations, factory shut-downs or delays which are out of our control, we will notify you of any significant change at time of confirmation.
Deliveries are normally made within 10 working days of goods becoming available with our home delivery service.
If you wish to 'chase' your order please contact us with your order details and we will be happy to give you an estimated delivery date.